American Friction Welding’s mission and policy continue to support our customers’ success by consistently delivering products on time that meet or exceed their requirements and expectations.
American Friction Welding’s management is committed to continually improving the effectiveness of the quality program and the business system. The entire organization at American Friction Welding is to seek and implement the best process available to serve our customers.
Each employee is considered important in their contribution in reaching our goals.
Customer Success is the Key to Our Success!
To achieve ISO 9001:2015
AFW had to lay the groundwork for a quality management and manufacturing roadmap. This required the team to implement a business plan that defined a systematic approach to managing our service processes so that we consistently turned out products that satisfied our customers’ expectations and that would meet the auditing standards set forth by ISO Standards.
Part of this certification management plan was to ensure consistency throughout our process:
The Quality Management System (QMS) team’s drive was to build a level of confidence that would attract new business in the industries that AFW serves.
To quote our QMS team leader, “We outlined a plan and thoroughly went through each step of our process to ensure that the corrective and preventative measures were in place to meet this goal. It took years of preparation and implementation, but it was worth the effort.”
Quality Assurance is not an abstract concept at AFW. Our Quality Assurance Manager works directly on the plant floor. Responsibilities run from job start to final inspection.
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